No accounts found

When you connect your Amazon Ads account you may get the error indicating that no accounts were found.

1. Verify user permissions

Verify user permission in both Amazon Ads console and Amazon Seller Central.

Amazon Ads console

In the Amazon Advertising console, make sure Campaign Manager and Advertising Reports are selected.

Amazon Seller Central

Within Seller Central permissions, make sure the Campaign Manager permissions, as shown below:

2. You have never created a campaign on Amazon

If you are not running any campaigns, the advertiser may not be considered "active". The advertiser must have at least one Sponsored Products campaign.

1. Go to https://advertising.amazon.com

2. Accept Amazon Ads terms and add a payment method for Amazon ads

3. Create a Sponsored Products campaign with 1$ daily budget, auto targeting and set the End date as tomorrow

4. Wait a 1-2 hours and connect again your Amazon Ads account with Advigator

3. Make sure you were granted access in the correct region

Ensure the email address you connected is only used in one region ([e-mail] for the EU and [e-mail] for NA). In this case, you need to create and/or invite a secondary user and give them View/Edit permissions for Campaign Management only for the missing region.

4. Contact our support

If you cannot resolve the issue, please get in touch with our support team and attach a screenshot of what you see in the Amazon Ads console.