Missing products
Last updated
Last updated
Can't find an ASIN you want to promote?
Import your catalog by going to Advigator > Settings > Import Products.
After that, try searching for the ASIN in the campaign groups search bar. If you frequently add new products, you can set up periodic synchronization.
A parent ASIN doesn't exist in Amazon Ads because it's ineligible. Instead, search for a child ASIN in the search bar to discover which campaign group it belongs to.
Go to the Amazon Ads console.
Click to create a Sponsored Products campaign.
Look at the product list section; verify if the missing child ASIN is in the product list and the status is "In stock".
If not, contact Amazon Ads console support for help.
If you don't see any products, your vendor code is not associated with your Ad account. Please get in touch with your vendor manager or open a ticket with Amazon support using the following text: ---------------------- Dear Vendor manager/Amazon support, Please associate my vendor code with my Amazon Ad account.
My vendor code: [ENTER YOUR VENDOR CODES HERE]
Ad account: [ENTER AMAZON AD ACCOUNT NAME]
----------------------
If your vendor manager and Amazon support don't know what to do, take a screenshot of their response and contact our support team. We will escalate the issue to another support team.
Ensure the product has available inventory and you're the Buybox winner. Also, check if the product shows up in the search results when you search for the ASIN in Amazon's search bar.
If you've checked all this and still need help, contact our support with:
Child ASIN and Marketplace
A screenshot showing the product can be sponsored in the Amazon Ads console
