No accounts found

When you connect your Amazon Ads account you may get the error indicating that no accounts were found or one is missing from the list.

1. Verify user permissions

Verify user permission in both Amazon Ads console and Amazon Seller Central.

Amazon Ads console

In the Amazon Advertising console, make sure Campaign Manager and Advertising Reports are selected.

Amazon Seller Central

Within Seller Central permissions, make sure the Campaign Manager permissions, as shown below:

2. Never created a campaign?

To be considered "active," you must have created at least one campaign for 4-6 hours. If you created your first campaign today, please wait at least 6 hours.

1. Go to https://advertising.amazon.com

2. Accept Amazon Ads terms and add a payment method for Amazon ads

3. Create a Sponsored Products campaign with 1$ daily budget, auto targeting and set the End date as tomorrow

4. Wait a 6 hours and connect again your Amazon Ads account with Advigator

3. Make sure you were granted access in the correct region

Ensure the email address you connected is only used in one region ([e-mail] for the EU and [e-mail] for NA). In this case, you need to create and/or invite a secondary user and give them View/Edit permissions for Campaign Management only for the missing region.

4. Contact our support

If you haven't resolved it, then we will open a ticket to our Amazon Ads API support. In this case, we need two screenshots from your side.

Screenshot #1

Connect your Amazon Ads account with Advigator. When you see this screen, click on the small icon in the top right corner to display the email address, then take a screenshot.

Screenshot #2

Go to advertising.amazon.com and select your profile. Then, open the popup from the top-right icon and take a screenshot. The email address must be the same as in the previous screenshot.

Finally, contact our support and send us both screenshots.