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If you’re having trouble connecting an account or experiencing permission issues, please check the following points. If the problem persists after verifying all of them, contact support and attach the

1. Check Your Permissions in Amazon Ads Console

Make sure you have access to the Amazon Ads console to create and edit ad campaigns. You must have at least one Sponsored Products campaign already created.

2. Verify the Email Used to Connect Advigator

Check the email address you’re using when connecting the Advigator application. You can find it by clicking on your profile icon in the top-right corner.

3. Review Account Access Settings

Go to Amazon Ads Console > Administration > Account access & settings. Confirm that your email address appears and that the list of countries is correct.

4. Authorized third party application

Check that your email address is authorized with our application.

5. Multiple regions

Ensure the email address you connected is only used in one region ([e-mail] for the EU and [e-mail] for NA). In this case, you need to create and/or invite a secondary user and give them View/Edit permissions for Campaign Management only for the missing region.

6. Contact our support

If you weren’t able to resolve the issue, please contact our support and include the following:

• The email address you use in the Amazon Ads console

• Account name and marketplace

• Screenshot #1

• Screenshot #2

• Screenshot #3

• Screenshot #4

We’ll open a support ticket with our Amazon Ads team