# No accounts found

**All current and future accounts**

When you go to [Advigator > Add new account](https://dashboard.advigator.com/en/profiles/new), you will be redirected to the Amazon page to allow our application to access your Amazon Ads account. Please select 'all current and future accounts'.

<figure><img src="https://515170150-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrRNaJjDIKfa2zsI5Gpug%2Fuploads%2FqS85OVC53gZJIdClKrYy%2Fimage.png?alt=media&#x26;token=deadec96-4cc7-48cd-9e9b-74bb25e4811a" alt=""><figcaption></figcaption></figure>

### 1.  Check Your Permissions in Amazon Ads Console

Make sure you have access to the [Amazon Ads console](https://advertising.amazon.com/) to create and edit ad campaigns. You must have at least one Sponsored Products campaign already created.

<figure><img src="https://515170150-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrRNaJjDIKfa2zsI5Gpug%2Fuploads%2FVMUkL6qbnfJMBMe2xCZt%2FScreenshot%202025-05-22%20at%2021.12.40.png?alt=media&#x26;token=4c8ae766-1247-4fe0-974e-da785126fbb7" alt=""><figcaption></figcaption></figure>

Go to <https://advertising.amazon.com/choose-account> and make sure you see the list of all accounts associated with the same email address that you have access to.

<figure><img src="https://515170150-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrRNaJjDIKfa2zsI5Gpug%2Fuploads%2FpfmHhLPRUaqGQkPTiCbA%2FScreenshot%202026-01-27%20at%2012.26.48.png?alt=media&#x26;token=f41174ac-6a87-43c7-8180-28280e523c98" alt=""><figcaption></figcaption></figure>

### 2. Verify the Email Used to Connect Advigator

Check the email address you’re using when connecting the [Advigator](https://dashboard.advigator.com/en/profiles/new) application. You can find it by clicking on your profile icon in the top-right corner.

<figure><img src="https://515170150-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrRNaJjDIKfa2zsI5Gpug%2Fuploads%2F7tCHU99kbD91KNd8q8pk%2FScreenshot%202025-05-22%20at%2021.15.33.png?alt=media&#x26;token=1a7be787-0fad-4fb7-a322-0bcc71195d0e" alt=""><figcaption></figcaption></figure>

### 3. Review Account Access Settings

Go to [Amazon Ads Console](https://advertising.amazon.com/) > Administration > Account access & settings. Confirm that your email address appears and that the list of countries is correct.

<figure><img src="https://515170150-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrRNaJjDIKfa2zsI5Gpug%2Fuploads%2Ff9L9ox9teGMSWXL6qOs4%2FScreenshot%202025-05-22%20at%2020.45.23.png?alt=media&#x26;token=e007bce8-c060-40d9-b91e-bc33a8df2da9" alt=""><figcaption></figcaption></figure>

### 4. Authorized third party application

Check that your email address is authorized with our application.

<figure><img src="https://515170150-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FrRNaJjDIKfa2zsI5Gpug%2Fuploads%2FlGmTM81mtdXuPF4rC8me%2FScreenshot%202025-05-29%20at%2019.25.08.png?alt=media&#x26;token=a94a9527-dae0-41be-9f11-39dffcfc07e9" alt=""><figcaption></figcaption></figure>

### 5. Multiple regions

Ensure the email address you connected is only used in one region (<amazon-eu@xyz.com> for the EU and <amazon-na@xyz.com> for NA). In this case, you need to create and/or invite a secondary user and give them View/Edit permissions for Campaign Management only for the missing region.

### 6. Contact our support

If you weren’t able to resolve the issue, please contact our support and include the following:

* The email address you use in the Amazon Ads console
* Account name and marketplace
* Screenshot #1
* Screenshot #2
* Screenshot #3
* Screenshot #4<br>

We’ll open a support ticket with our Amazon Ads team