Advigator
Advigator.comDashboard
  • Video tutorials
    • What is Advigator?
    • Start campaigns
    • Bulk Operations
    • Sponsored Brand campaigns
    • Analytics
    • Negative targeting
  • Customization
    • Custom targeting bidding
    • Custom campaign group
    • Change campaigns/portfolio name
    • Change sub-campaign budget allocation
    • Import data from another product
    • Pause keyword harvesting
  • Troubleshooting
    • Low impressions
    • Missing Sponsored Brands
    • Missing products
    • No accounts found
  • FAQ
    • Campaign structure
    • Targeting size
    • Launch a new product
    • Archive obsolete products
    • Increase sales
    • Overwritten changes
    • Tracking Advigator changes
    • Merge two accounts
    • Different payment methods per Amazon accounts
    • Agency billing strategies
    • Glossary
  • Learn Amazon Ads
    • Amazon Ads 101
    • Amazon Ads console vs Advigator
    • Listing optimization
Powered by GitBook
On this page
  • Reason #1: Issues with Brand Registry
  • Reason #2: LBR Node is missing
  • Contact our support

Was this helpful?

  1. Troubleshooting

Missing Sponsored Brands

PreviousLow impressionsNextMissing products

Last updated 1 year ago

Was this helpful?

screenshot

If you do not see these checkboxes, it is because there is some problem with the Brand Registry. This could happen even if you have already launched SD or SB campaigns in the past. There could be multiple causes, so please check them all.

Reason #1: Issues with Brand Registry

  1. Check that the status is "Registered" and that there are no warnings.

  2. If you found problems, please contact Seller central support and choose "Brand registry"

Reason #2: LBR Node is missing

Alternatively, the LBR node may be missing.

  1. Send a ticket with the following message:

I'm a seller with a registered brand in Brand registry; however, I am not able to get my brand through GET /brands. The root cause is that the brand is missing a LBR node, please help create a LBR node for this brand.

  • Brand name: [REPLACE]

  • ASIN URL / External Product URL (with brand on the product or packaging): [REPLACE]

  • Marketplace: [REPLACE]

  • Brand Website URL: [REPLACE]

  • Registered Trademark ID: [REPLACE]

  • Registered Trademark certificate file: [PDF ATTACHED]


Contact our support

If you haven't resolved the issue yet, write to our support and include:

  • Screenshot of the Brand registry dashboard where all brands are in "Registered" status

  • Screenshot of the open case in Seller Central showing your question and the response received from Amazon.

  • Brand name: [REPLACE]

  • ASIN URL / External Product URL (with brand on the product or packaging): [REPLACE]

  • Brand Website URL: [REPLACE]

  • Registered Trademark ID: [REPLACE]

  • Registered Trademark certificate file: [PDF ATTACHED]

We will open another case with our Amazon Ads support and it may take a few weeks.

Go to:

brand registry.png

Go to

https://brandregistry.amazon.com/gp/case-dashboard/lobby.html
https://advertising.amazon.com/contactus